Questions
Frequently asked questions
Need help? Find answers to some of the most common questions here.
Why not use my mobile phone to call 911?
A mobile phone can require unlocking, dialing, and explaining your location. Safeline911 was designed to connect you with an Emergency Specialist at the press of a button, with GPS and Wi-Fi location services.
Tell me about your product and services. How do they work?
Safeline911 pairs a personal safety device with two-way communication and location services. Walk Safe lets you speak with an Emergency Specialist when you feel uneasy. Silent Alert offers a discreet way to signal for help when you feel in danger.
If I call for emergency help, what happens?
After you press the SOS button, an Emergency Specialist can speak with you to understand the situation and contact the appropriate emergency responders. Your emergency contacts may also be notified.
What if an attacker makes me say I’m okay?
Safeline911’s passcode protocol was designed for situations of duress. An incorrect passcode can signal to the Emergency Specialist that you need help without alerting the person threatening you.
What if I need to press my button in a non-emergency situation?
Walk Safe was designed for moments when you simply feel uneasy. An Emergency Specialist can stay on the line, just in case you need help.
What is Silent Alert?
Silent Alert offers a discreet way to signal for help when speaking openly may not be safe.
How does the device know where I am?
Safeline911 uses GPS and Wi-Fi location services to help an Emergency Specialist find your location.
Do I have to program the device?
The device was designed to arrive fully programmed. Charge it before use, and see the new user guide for a closer look.
Do you operate your own monitoring centers?
Safeline911 worked with UL-listed monitoring centers staffed by trained Emergency Specialists.
Is the emergency response facility open 24 hours a day?
Safeline911 was designed around 24/7 access to emergency support.